Inspired Technology, Inc

We are I.T.

We offer Project Design, Implimentation, and Documentation for Managed Service Providers whom do not have an internal engineering staff for major upgrades, redesigns, and migrations.

We do not provide Managed Services or monitoring services. We do not offer desktop support, unless it related to changes required for a Project contracted by an MSP or other consulting companies.

We are a Microsoft Partner, though we are vendor agnostic when it comes to hardware. Whatever your clients or your your consulting practice perfers we can accomidate. We will install provided hardware, software or licenses or purchase them on your behalf.

If you Consulting Firm would like to partner with us for a single project or longer term please feel free to contact us at info@inspiredtech.biz

We apologize that out website is ugly but this is our permanant website.

Granted as we primarily sub-contract for MSPs (Managed Service Providers) most of the customers we work with on a day-to-day basis do not know we exist.

Knowing that we do not directly advertise our services and business we work with are unaware of us we have not prioritized our website redesign as we are focusing on helpiong our clients fulfill their clients needs.

Cisco Partnership: We are currently reconsidering a partnership with Cisco and their Meraki brand. We still support Cisco Meraki Products however our focus might be shifting to HP/Aruba if Cisco is unable to resolve their internal issues.

Updates on Cisco Partnership Due to inapprorate communication with Cisco from their Costa Rica support office. We have been directly told by Daniela Moorman from Concentrix, that an active website is a requirement of our partnership.

We believe she is intentionally delaying the process by insisting on this undocumented "Requirement". Claiming the requirement is listed in Indirect Channel Partner Agreement (ICPA) though we have been unable to find a reference to this requirement and no evidence of the requirement has been provided.

Her supervisor at Concentrix Costa Rica Diego Enrique Moreira Soto has failed to respond to these actions and has directly ignored emails.

All of this could have been avoided had a "recently joined" Concentrix employee Nancy Bolanos been properly trained before acting unprofessionally while handling our support ticket. Instead several people at Concentrix has simply justified her actions by claiming she is "new" to the team.
After weeks of requesting documentation related to their website requirements (we have been told this website does not qualify, and neither does our LinkedIn page), but continue to be told they exist and simply that the page does not qualify as a company website. December 21st, 2022 Update Several more weeks have gone by, we are bordering on two months with absolutely zero feedback from support. Only repeated attempts to close our support case while the cisco website still states to contact support.

Multiple attempts at closing our support cases occured today, we continue to request the cases stay open and press for absolutely any information as to what the problem is. After the cases were closed multiple times today we files an ethics complaint with the Cisco provided 3rd party. We all called Cisco Corporate and left a message for SVP, Customer & Partner Experience Engineering Tony Colon providing a brief explanation of the issue and asking for a call back.

We have since opened another ticket requesting to hear back from a member of the management team to address how our tickets have been mishandled and the growing number of exaduations and downright lies we have received from Cisco over the last couple of months. Possibly in response to this or our comment about the ethics complaint and calling corporate of of our tickets has received a response from a new person Kris Prikazsky. He stated the following:

"Hi Brian, Thank you for contacting Cisco. Your company’s Indirect Channel Partner agreement with Cisco (ICPA) was terminated in accordance with Part B.8.2. Given the partnership termination we are not willing to consider your reinstatement request. Please note this is a corporate decision and it is final. Part B 8.2. Termination. Within the first thirty (30) days following the Effective Date of this Agreement, either party may terminate this Agreement for convenience with no notice. After the first thirty (30) days following the Effective Date of this Agreement, this Agreement may be terminated for convenience, for any reason or no reason, by either party upon no less than thirty (30) days prior written notice to the other. This Agreement may be terminated by Cisco for cause at any time upon Registered Partner's material breach of the Agreement, on ten (10) days’ notice, except that this Agreement may be terminated by Cisco immediately upon Registered Partner's breach of any provision of Parts B.1.2 (No Resale Outside the Territory), B.1.3 (Sales to End Users), B.1.4 (Non-Genuine Products or Unauthorized Cisco Products), B.2 (Added Value Requirement), B.6 (Proprietary Rights and Software Licensing), B.9 (Use of the Marks), B.10 (Confidentiality and Publicity), B.11 (End User License Agreement), B.16 (Export Restrictions and Controls and Import Customs Compliance), B.19 (Compliance with Laws, including Anti-Corruption Laws), B.22.1 (Assignment), B.22.6 (Audit), and where Registered Partner fails to complete any due diligence questionnaire or other questionnaire provided by Cisco and/or to comply with such other due diligence or other compliance requirements requested by Cisco in writing and/or to meet Cisco’s general due diligence requirements. We will not be addressing further questions on this matter."